CHRISTMAS RETURNS POLICY 2018
We hope you are completely satisfied with your new purchase, but understand that sometimes you may need to return an item.
We are happy to accept returns within 14 days of purchase for a full refund to the original payment method, providing they meet our criteria. Items should be in their original condition; unworn, unused, undamaged with all tags and tickets attached, and be in the original packaging.
To return an item, please notify us by email at: firstname.lastname@example.org including your contact details and reason for return. We will provide you with a returns address.
You have a legal obligation to take reasonable care of the goods and we recommend using a secure, tracked delivery method and ensuring you have proof of postage when returning items to us.
Please note, items are returned at your expense unless items are faulty.
Once we receive your return, we will contact you promptly to arrange a refund. We aim to have all refunds resolved within 7 days, though individual card provider and bank processing times may vary.
If you have any questions regarding returns, please get in touch: email@example.com